CoachGoat - Support
Page version: 6 September 2026
Contact support
Email feedback@coachgoat.app for help, feedback or a privacy request. CoachGoat is provided by MoonGoat Studios Ltd, a limited company registered in England and Wales, company number 17359130. Our registered office is 71–75 Shelton Street, Covent Garden, London WC2H 9JQ.
Describe what you were trying to do, what happened and what you expected. App version, device model and iOS version can help us investigate. You can find the app version in Settings. Please avoid sending passwords, full health records, routes or other private information. A description of the problem is often enough.
Settings → Give Feedback prepares an editable email with the app version/build, device model and iOS version. You can remove these details before sending. It does not automatically attach your workouts, heart-rate samples, routes or log files. If no mail app opens, copy the address above into your usual email service.
Feature requests
Visit the CoachGoat Featurebase board to suggest or discuss features. It opens in your browser. The board is publicly accessible: check the visibility of your submission and do not post private health information or information about children. Use email for a private support request.
We use support and feedback to answer requests, investigate problems and improve CoachGoat. We do not add you to a marketing list because you contact support or submit feedback. Routine support correspondence is deleted from our active mailbox 12 months after resolution. Feature requests are kept while useful and reviewed at least annually to remove unnecessary information. Provider recovery and backup copies may persist after active deletion.
Apple Health and missing runs
CoachGoat reads compatible running workouts from Apple Health. First check whether the run is visible in the Health app, then check CoachGoat's access in Health or iOS privacy settings. In CoachGoat, Settings → Sync Guides explains setup for supported running apps. Availability of routes, heart rate and other samples depends on the app or device that recorded the workout.
The rolling baseline uses the longest run in the past 30 days. The usual workout fetch covers 60 days so each recent run can be compared with its own preceding 30 days. When that fetch is empty, CoachGoat may check older running history. Heart-rate setup can also read older records.
Purchases
Apple processes purchases. Use the purchase-restoration option in CoachGoat if premium access is missing. Manage subscriptions through your Apple account settings. Contact Apple for payment and refund requests; contact us if the app is not recognising an entitlement.
Privacy and deletion
Training calculations happen on your device. CoachGoat does not automatically upload Apple Health workouts, heart-rate samples or routes to us. Support, feedback, Apple services and external websites have separate data handling, described in the Privacy Policy.
Deleting CoachGoat removes its app-container data, but Keychain items can remain after reinstalling. Revoking Apple Health access does not erase previously stored app values or Apple Health records. Plans and individual settings can be changed in the app; there is currently no single reset control for all app data. Manage Health records and device backups separately using Apple's controls.
To ask about information we hold in email, our feedback board or website, contact feedback@coachgoat.app. Deleting the app does not delete those submissions. We will handle requests for records we control and work with our providers where needed.
Training information
CoachGoat is a fitness and training-information app. It does not diagnose, treat, cure or prevent injury or medical conditions. For pain, suspected injury or health concerns, consult a qualified healthcare professional.